An agent that does not just describe the platform. It operates it.
Platform users needed two things: an answer from their documentation and data, and a change made in the platform without clicking through the entire interface.
What was built
- A RAG layer over the platform's documentation and data — answers with a link to the source, not guesses.
- A set of tools the agent uses to actually operate the platform. It does the work instead of commenting on it.
- An agentic system that plans the steps, calls the tools, and verifies the result.
- Authentication and authorization: the agent acts under the user's identity and only within their permissions.
- Monitoring: every step, every tool call, and every change can be traced back.
Why it matters
The difference between a chatbot and an agent is permissions. The moment an agent is allowed to change something, it needs an identity, limits, and an audit trail. This is the part proofs of concept skip — and the part that decides whether the system is allowed anywhere near production.



